Warranty Request

As an enhancement to your warranty program, we have also enrolled your home in the Front Line Warranty Service (FLWS) program, administered by 2-10 Home Buyers Warranty. FLWS will be the point of contact for all of your warranty service requests.

To submit warranty service requests, please login below to your homeowner portal. If you are a first time user, select the “sign up here” button. Once you have signed in, click “Service Requests” to submit your warranty requests.

Homeowner Portal Sign In

Emergency Warranty Request If you experience an emergency warranty service situation as defined below, please notify 2-10 HBW and contact the appropriate contractor below:

Please note, if you contact the emergency subcontractors with a NON EMERGENCY issue, you as the homeowner will be charged for the service.

Plumbing:

• Not working at all
• Excessive leak, one that is a slow drip is not considered excessive.
• A drain back up

Contact: See Sticker on Hot Water Tank

Electrical:

• Not working at all, this does not include individual switches or outlets this is for the entire house
• A hot wire is exposed

Contact: Kirkland Electric (518) 866-1557

HVAC:

• The entire system is not working, this does not include individual rooms or zones.

Contact: Apollo Heating (518) 355-0433